Innovation
Grafiche Gelmini offers a highly qualified pre-sales service. This allows the customer to make the most suitable choices, identifying the balance between the image and manufacturability.
The services offered include management of addresses, product quality, and certifications.
A key strength is the constant on-site assistance provided to the customer by the Customer Service team, composed of trained and capable personnel who can identify and resolve any usage issues quickly. Another advantage offered is reliability: specialized technicians closely monitor the plants and provide on-site assistance, ensuring the products’ development is extremely safe.
Total Traceability
Grafiche Gelmini is one of the few companies able to provide online availability of the printing equipment used and complete computer control of the production chain.
After rigorous procedures on materials and production processes, the data is systematically recorded and immediately made available to the customer.
Since the late 1990s, the company has offered total traceability and specific monitoring of each individual order (inks, primers, dryers, etc.). The complete history of every label provided can be reconstructed: precise traceability means total security.
Each customer can therefore check the status of their ongoing orders online, set up new estimates, and request contact through Customer Service.
Development
These innovations and services have allowed for the creation and maintenance of a highly effective partnership with customers, often expressed in the study and development of new products and technologies. Continuous research into new materials is also carried out in collaboration with major manufacturers of technological papers, thanks to a close relationship with the Politecnico di Milano.
Grafiche Gelmini introduces new products, innovative solutions, and product engineering to make it more manufacturable and suitable for use on production lines.